If you’re reading this then you have ordered a rental for your event.

Here are a couple of reminders to make sure everything goes smooth:

CANCELLATION POLICY: Deposits guarantee your rentals for the day of your event. In the case of inclement weather for your party date, your deposit is fully refundable or rescheduling options are also available due to inclement weather. Sufficient notice must be given – at least 1 week for tents and 24 hours for inflatables. For any cancellations other than inclement weather, a rescheduling option will apply.

REMAINING BALANCE: If you only paid the deposit for your rentals, the remaining balance is due no later than 24 hours prior to your event. This helps us ensure that there are no delays in delivery.

INFLATABLES: Our inflatables are sometimes wet when they are delivered due to the frequency of rain in the Augusta area. In such cases we may deliver earlier than your event start time to give the inflatable time to dry.

INCLEMENT WEATHER: In the case of inclement weather  A Jump Above Party Rentals CSRA reserves the right to cancel due to the following conditions:

1. A forecast of significant rainfall during the rental period.

2. A forecast of wind speeds exceeding 15 mph.

3. A  threat for severe weather including thunderstorms or tornado watches.

4. A forecast of below 40 degrees at any point during the rental period (Including set up and pick up). 

While we closely monitor weather conditions, in our area pop up thunderstorms are likely to occur in the afternoons in the summer. Due to the safety of your guests as well as our rental equipment, in the event of an afternoon pop up thunderstorm, all inflatables must be deflated until the threat of severe weather has passed. This includes unplugging your blower(s) from the outlet source. Do not allow anyone on or around the inflatable during a storm. 

If the threat of severe weather impacting safety causes us to cancel your event entirely, we will issue a full refund of your deposit. 

GRASS: Please be sure to have your grass cut no later than the day before we set up.

PETS: While we love our four-legged family members, they are not allowed on our inflatables. Their teeth and nails can wreak havoc on the equipment rendering it unusable for our future clients. Any tears or rips or damage caused by pets will be subject to a chargeback for repairs. Also, please ensure pet excrement has been cleared and removed from the area that we are setting up on and around. 

TABLES & CHAIRS: If you are renting tables and chairs, they will be delivered curbside. Our crew does not typically set them up otherwise we get behind on other deliveries. We’ll stack the tables and chairs for you and would appreciate it if you had them stacked the same way when we pick up. If you need us to set up and break down the tables and chairs, let us know so we can add time in the schedule for an additional 50 cents per table or chair.

SPACE: Please measure your set up area to make sure everything will fit as we cannot be responsible if there’s not enough room for the rentals you selected. Once we are at the site for delivery a refund will not be issued. 

POWER: You are responsible for ensuring that there are enough power outlets (and power) within 50 feet of your set up area. If you are renting a bounce house typically 1 regular wall outlet will do the job.

STAKES: We drive stakes into the ground to secure most equipment. In accordance with state laws, someone from the state may come out to your property and mark the underground utilities.

SPRINKLERS: We are not responsible for any damage to sprinkler systems on the property due to stakes or staking. If you have a sprinkler system please let us know where not to stake.

CONCESSIONS: Must be returned clean.

PARKS/FOREST PRESERVES: If your event is at a park/forest preserve, you are responsible for ensuring that you have the proper permits and certificate of insurance. You can obtain a certificate of insurance from us upon request. Most parks require a general permit and a special use permit for inflatables, generators, tents, etc. Verify this info with the park and make sure we are allowed to use stakes to secure the equipment into the ground.

GENERATORS: If rented, we deliver our generator rentals filled with gas as a courtesy. You are responsible for checking the gas level every hour and adding more gas if needed.

LEAVING EQUIPMENT: Equipment cannot be left unattended. You will be liable for any theft or damage that occurs to the equipment if it is left unattended and your damage waiver will be void (if applicable). This also means that if your event is at a park, you cannot leave the park before we pickup the equipment.

PICK UP: Near pick up time we will ask you to reinflate the unit so we can inspect and clean prior to removing the unit and leaving the premises. 

If you have any questions please call or text us at (706) 834-4151. Otherwise we’ll see you soon!